Account Director: Job Description

Do you have what it takes?

2nd Spark is a collective of strategic and creative individuals who are on a singular mission to progress healthcare into the future of customer engagement.  We’re on the hunt for exceptional people who have the proven ability to engineer meaningful experiences with the clients we serve.  Do you like to lead, direct, inspire, ideate, strategize, but also enjoy rolling up your sleeves and executing your craft? If so, 2nd Spark is a unique agency with a unique opportunity for you.  Each member of our team shares a common set of core values that guide everything we do:

1.  Highly contagious, “can do” attitude amongst all obstacles 

2.  An eye on what’s possible, what’s next & what’s right for the business

3.  High expectations and kickass work

4.  Memorable experiences that wow and delight

5.  Speed and efficiency

Your career at 2nd Spark

As an Account Director at 2nd Spark, you will be responsible for managing a specific set of clients who have decided to partner with 2nd Spark on distinct projects.  Your success in this role lies in your ability to deliver exceptional work and transform your clients into “brand fans”.  This means you go beyond the transactional delivery of a project by engineering highly memorable and meaningful experiences.  Your clients will recognize you as their thought-partner. This requires you to be strategic, progressive and constantly thinking about how you can solve their business challenges.

Business related responsibilities:

·       Seek out new opportunities with existing clients

·       Develop proposals

·       Foster client relationships 

·       Be on the forefront of customer engagement strategies

Client related responsibilities:

·       Identify what success looks like at the start of a relationship, develop a plan and execute

·       Analysis of client’s business situation, challenges and data/insights

·       Set objectives, develop a strategic framework and create tactical recommendations 

·       Craft and present creative solutions to business challenges

·       Manage client communications, project status and timelines

·       Identify and source resource needs, manage external partners

·       Manage budget and ensure profitability 

Ninja skills required 

  • You have pharmaceutical or healthcare ad agency experience across a number of brands/categories. More specifically, you understand the healthcare industry, can be imaginative in a medical/scientific way, and enjoy doing so. 

  • You’ve played in an account management role and value your client’s success.  You understand the difference between being a strategic thought partner and being a “yes man”.

  • Your intellectual curiosity helps generate innovative and creative approaches to solving complex business challenges. You like to push the boundaries and go beyond the traditional means of customer engagement.

  • You always ensure the highest level of strategic and creative output while remaining consistent with clients’ marketing strategies and objectives. 

  • You are a fearless self-starter who can work independently without the support of in-house account, project management and creative departments, but with a network of strategic consultants and freelance creative specialists to tap into. 

  • You’re highly flexible and collaborative. You’re willing to manage within the structure of an independent agency. 

  • You can present to clients with enthusiasm, charisma, and confidence. 

  • You have a sense of humor and take your work (but not yourself) seriously. 

What’s in it for you? 

  • Salary & health benefits in line with all the rest, PLUS... 

  • Work schedule flexibility. Do you have kids, hobbies, or just dream of beating the evening rush? Well we do too, so we’ve created an environment where we work efficiency so we can enjoy life.

  • Be on the forefront of something new and innovative. We’ve created a unique set of products and offerings that are changing how the healthcare industry approaches customer engagement.  

  • Help grow and shape a growing company. Everyone has a voice at 2nd Spark. We believe ideas can come from anywhere and anyone. You will be part of shaping the future of the company and making it a reality. 

  • Love coming to work everyday. Sounds cliché, doesn’t it? Well part of our mission is to work with people we like and respect, and we stick by that. The crew at 2nd Spark is smart, collaborative, and fun. There are no outcasts or prima donnas. We love working together, the work that we do, and the workplace we’re created. If any of that sounds good to you, you’ll fit right in. 

What to do next? 

Please submit your resume, along with a note telling us why you should be an Account Director at 2nd Spark. We’re also open to hearing about any great concerts or restaurants you’ve been to lately. Or anything else you want to tell us about yourself, for that matter. 

All submissions to Beth Crouse: